This guide explains how to activate DNS for a customer through the Partners.one partner platform. Reliable DNS for the customer’s domain, directly from Partners.one. Activating it is a two-phase job: first you add the product to the customer, then you complete the actions Partners.one needs to provision it.
Phase 1 — Add the product
- Open Customers in the top menu and click the customer (or use Add product on the customer’s row).
- On the customer’s page, click Add products (top right).
- Under Select the product, choose DNS.
- Choose the plan offered, then click Activate product.
Result: DNS now appears in the customer’s Products list as Unprovisioned · Inactive, and a yellow Action required banner appears.
Phase 2 — Activate it
On the customer page, click View actions in the “Action required” banner, then complete the action(s) listed:
- Provide the domain. Open the action, click Take action, then either pick the site under Choose an existing website or select Enter a domain name manually and type it, and click Provide domain. Partners.one then provisions DNS for that domain.
When it is done
Once all actions for DNS are completed, it moves from Unprovisioned · Inactive to Active.
- Still Inactive? An action under View actions still needs completing.
- Use the exact URL / domain the customer’s site actually runs on.